Privacy Policy
Privacy Policy
Last updated: August 2026
The Therapy Place Northwest is committed to protecting your personal information and privacy. This Privacy Policy explains what information we collect, how we use it, how we keep it secure and your rights under UK data protection law.
Who we are
The Therapy Place Northwest provides counselling and therapeutic support.
Contact details
Email: selfcareaboutyou@gmail.com
Telephone: 07806 728 664
Information we collect
We may collect personal information when you contact us by telephone, email or through the online enquiry form on this website. This may include:
Your name and contact details
The content of your enquiry
Information you choose to share about your circumstances or support needs
Information exchanged while arranging or providing counselling
Appointment and communication information
Some information you choose to share may relate to your physical or mental health, wellbeing or other sensitive circumstances. This may be classed as special category personal data under UK data protection law and will be handled with additional care.
Online enquiry form
This website includes an online enquiry form.
If you use the form, we will collect the information you enter, such as your name, contact details and the contents of your message.
We use this information to respond to your enquiry, discuss the support you are looking for and, where appropriate, arrange an initial consultation.
Because your enquiry may relate to counselling, mental health or wellbeing, information submitted through the form could include sensitive personal information. Please only include information that is necessary for your initial enquiry.
Information submitted through the form will be treated confidentially and will not be used for unrelated marketing.
If your enquiry does not lead to counselling, we will only keep the information for as long as reasonably necessary to deal with your enquiry and any related follow-up.
How we use your information
We may use your personal information to:
Respond to enquiries and arrange an initial consultation
Provide counselling and related support
Communicate with you about appointments
Maintain appropriate client records
Meet legal, professional, insurance and safeguarding responsibilities
Maintain the security and operation of this website
We do not sell your personal information or use it for unrelated marketing.
Our legal basis for using your information
We process personal information where there is an appropriate lawful basis under UK data protection law. Depending on the circumstances, this may include processing that is necessary to respond to your request, provide agreed services, meet a legal obligation or pursue our legitimate interests in operating a safe and effective counselling practice.
Where we process special category information, such as information concerning your health or wellbeing, we will also rely on an appropriate condition permitted under data protection law.
Further information about confidentiality and the handling of information during counselling may be provided before or at the start of counselling.
Confidentiality and sharing information
Information shared in counselling is treated as confidential.
There may, however, be circumstances in which information needs to be shared. These may include:
Professional supervision, using anonymised information where possible
Where you have given clear permission for information to be shared
Where there is a serious concern about your safety or the safety of another person
Where safeguarding responsibilities apply
Where disclosure is required by law
Where appropriate and legally possible, we will discuss this with you before information is disclosed.
How long we keep information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet relevant professional, legal, insurance and record-keeping requirements.
Enquiry information that does not lead to counselling will normally be deleted when it is no longer required.
Counselling records may need to be retained for longer in accordance with professional and insurance requirements.
You can contact us at selfcareaboutyou@gmail.com if you would like further information about how long a particular type of information is retained.
Cookies and analytics
This website does not currently use website analytics or advertising cookies.
The website may use essential cookies or similar technologies that are necessary for the website to operate correctly. Where cookies are strictly necessary for the operation of the website, consent is not normally required.
If analytics, advertising or other optional cookies are introduced in the future, this Privacy Policy will be updated and, where required, visitors will be asked for consent before those technologies are used.
You can also control or delete cookies through your browser settings.
Third-party services
We may use trusted third-party service providers where necessary to operate the website, provide email and communications services, manage the practice or provide counselling services.
These providers may process personal information where necessary to provide their services and are expected to handle that information securely.
Online counselling may be provided using Zoom or WhatsApp where this has been agreed with you. These services are operated by third parties and have their own privacy policies and data-handling practices.
Security
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to those who have a legitimate reason to access it.
No method of transmitting information over the internet can be guaranteed to be completely secure. Please avoid sending unnecessary or highly sensitive information through the website enquiry form or ordinary email.
Your rights
Under UK data protection law, depending on the circumstances, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your information in certain circumstances
Ask us to restrict how your information is used
Object to certain processing of your information
Ask for your information to be transferred where applicable
Withdraw your consent at any time where processing is based on consent
These rights are subject to certain legal exceptions and may not apply in every circumstance.
To exercise any of these rights, please contact:
Complaints
If you have concerns about how The Therapy Place Northwest handles your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.
The latest version will be published on this website and the date at the top of this page will be updated when changes are made.